Scope of this policy
This policy applies to software development, website development, design, support and other services purchased directly from Codelifly. Your accepted proposal, statement of work or service agreement sets out the project scope, milestones, payment schedule and any specific cancellation terms. Those terms apply alongside this policy and cannot limit rights provided by applicable law.
Requesting a cancellation
To request cancellation, contact us using the details below and include your name, business name, project or invoice reference and the service you wish to cancel. Written requests help us keep an accurate record. We will confirm the status of the service, work completed, any committed costs and the financial adjustment. Any notice period for ongoing support, retainers or recurring services is the period stated in your service agreement.
Before work begins
If you cancel before work begins, we will assess any advance payment against the agreed cancellation terms and costs already reasonably incurred for your project. Any refundable balance will be returned. A payment is not automatically non-refundable merely because it is described as a deposit.
After work has begun
For a change-of-mind cancellation after work starts, the adjustment takes account of work already performed and authorised third-party costs that cannot reasonably be recovered, as set out in your agreement and permitted by law. Any unused advance payment remaining after those amounts will be refunded. We will provide a breakdown so you can understand the calculation. Handover of completed work and project materials follows the ownership and payment terms in your agreement.
Service problems and other refund requests
If you believe a service has not been delivered as agreed, contact us with a description of the issue and any supporting information. We will review it with you and arrange an appropriate remedy, which may include correcting the work, cancellation or a full or partial refund, depending on the circumstances and your legal rights. Duplicate or incorrect payments will also be reviewed and corrected.
Third-party services
Domain registrations, hosting, software licences and other third-party purchases may have their own cancellation and refund terms. We will identify relevant authorised costs when reviewing your request. These terms do not remove any rights you have against Codelifly under applicable law.
How refunds are returned
We will communicate the outcome of your request, the refund amount where applicable and the expected processing time. Refunds are returned to the original payment method where possible, or by another method agreed with you. The time for funds to appear may depend on your bank or payment provider.
Your consumer rights
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable guarantees under the Australian Consumer Law. Where those rights apply, they take priority over inconsistent project terms or deductions described above. For more information, see the ACCC guidance on refunds and cancellation.
Contact Codelifly
For cancellation requests, refund enquiries or questions about this policy, email jay@codelifly.com or info@codelifly.com. You can also call 0405 935 868 (Australia) or +91 84600 08884 (India).
Codelifly, 158 Swanston Street, Melbourne Victoria 3000.